Privacy Policy

Account and Order Data

Creating an account requires no email address; a username and password are sufficient. Email is not required or collected as a standard registration detail. Account data is used to verify identity, link subscriptions and handle account requests. Do not include personal information unrelated to the service in your username or support tickets.

Order records include the selected plan, order amount, payment status and transaction reference. They are used to activate subscriptions, verify payments and process refunds. Traffic usage and subscription status are used for billing and quota management; they are not website browsing records. Details and attachments submitted in a support ticket are used only to handle the relevant request.

No-Logs Policy and Operational Diagnostics

VPNYR follows a no-logs policy: it does not record which websites users visit, store browsing content, request bodies or DNS query history, or create network activity records linked to an account.

This service does not persist individual connection histories or create personal connection profiles using connection start and end times and destination addresses. Temporary session state needed to maintain an active connection is not retained as a historical connection log after the connection ends.

Operational maintenance uses necessary error categories, service status and aggregated traffic information. Diagnostic information should not contain actual subscription credentials or browsing content. Traffic quota statistics are used to fulfill plan terms, not to reconstruct specific browsing activity. When requesting support, first redact subscription links and other sensitive information.

Access Statistics and Browser Storage

Website analytics help us understand page visits, referral sources and button usage. They may process information such as pages visited on this site, visit times, browser type and device environment. Analytics cover interactions with this site and do not extend to other websites users visit through international routes.

Cookies and local storage are used for necessary session identification, login status and language preferences. The user panel stores login credentials locally so that subsequent actions can verify identity; treat these credentials as sensitive information and do not share them.

You can clear cookies and site storage through your browser settings. You may need to log in again, and preferences may reset, but this does not automatically delete server-side account or order records. After using a shared device, log out and clear the relevant storage.

Third-Party Payments and Data Disclosure

VPNYR supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service. VPNYR receives the transaction reference and result needed to verify an order and does not ask users to submit payment account passwords on marketing pages. Data handled by payment platforms is governed by the policies they provide.

This service does not sell personal data. Relevant information is processed or disclosed only as necessary to fulfill orders, handle user requests, maintain service operation or comply with valid legal requirements. Third parties receive only the information needed for the relevant purpose.

Data Retention and Deletion Requests

Account data is retained while the service is provided. Order and transaction records are retained as needed for settlement, refunds, dispute handling and applicable legal requirements. Support tickets and diagnostic information are kept only until the purpose is fulfilled or necessary checks are complete, then deleted or de-identified. Retention periods are not the same for every data category.

To access, correct or delete account data, log in to the panel and submit a request through the support ticket portal. Account ownership must be verified before processing to prevent accidental deletion. Transaction records that must be retained by law cannot be deleted with the account and will be restricted to the relevant obligation; backup data is cleared through normal maintenance cycles.

Policy Updates and Privacy Requests

When this policy is updated, the changes will be published on this page and the last-updated month at the top will be revised. Significant changes to processing purposes, data categories or user rights will be explained through site announcements or panel notices. Where separate consent is required, publishing an update does not replace that authorization.

If you have questions about data processing, describe the matter in a panel support ticket. You do not need to provide your account password or complete subscription credentials. See the Terms of Service for account use and transaction rules.